Abstract
Sulh officers are the backbones of the implementation of sulh as on of the alternative dispute resolutions in syariah courts. The knowledge and experience of Sulh officers could influence the process and the success of Sulh sessions. The objective of the research is to identify (i) the roles and competencies of women sulh officers in handling and resolving mal cases; (ii) their confidence levels; and (iii) their advantages and disadvantages in terms of their skills. Another objective is to identify the differences of the period of services between the women sulh officers in the Federal States (shared services) and the ones in the other States. By using both qualitative and quantitative methods, this research proves that a competent women sulh officer is significant and valuable to achieve the objective of sulh, ensuring the smoothness of case resolutions, thus contributes to the overall performance of syariah courts.
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