The role played by high-performance work systems in reducing turnover intention in the Kuala Lumpur tourism sector: The role played by job embeddedness and organisational justice

Abstract

The study examined the role of high-performance work systems in reducing turnover intention within the tourism sector of Kuala Lumpur and the mediation effect of organisational justice and job embeddedness. A quantitative design was applied to the data collected from 112 rank-and-file employees of Kuala Lumpur restaurants. The findings revealed that employee relations, performance management, and appraisal reduced employee turnover intention. The findings contributed to the literature by highlighting the mediation effects of job embeddedness and organisational justice. Moreover, the current study emphasised the importance of promoting employee workplace practices that foster high-performance work systems to retain talented employees. The findings also provide implications for the tourism sector and organisations and reveal the significance of policies and practices to ensure high-performance work systems, organisational justice, and job embeddedness in increasing employee retention and reducing turnover intention.