Abstract
This research aims to examine the role of work engagement and innovative behavior in mediating the happiness at work contribution to employee performance with a service climate as moderation for Bank Syariah Indonesia (BSI) employees. The respondent was all employees, both permanent and contract (excluding office boys and security) at the BSI Diponegoro Branch Office, Banda Aceh City (BSI Banda Aceh), totaling 115 people. In this research, the entire population was used as respondents because the population was relatively small. Data were collected by distributing questionnaires directly to all respondents. The data were analyzed using AMOS SEM. The result proves that Happiness affects Engagement, Happiness and Engagement affect Innovative Behavior, Happiness does not affect Employee Performance, Engagement and Innovative Behavior affect Employee Performance, Engagement and Innovative Behavior partially mediate the role of Happiness on Employee Performance, Innovative Behavior partially mediates the role of Engagement on Employee Performance, and Service Climate Moderate the effect of Happiness on Employee Performance. This finding explains that the employee performance improvement model is a function of increasing happiness at work, increasing work engagement and innovative behavior as a mediator, and service climate as moderating.
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