Abstract
This study aims to investigate the role of vision, mission, objectives and strategic choice on the quality of service provided to citizens Jenin Municipality case study. The survey was administered towards employees of Jenin Municipality. Structural equation modeling (SEM) was employed to inspect both the hypothesis and coefficient relationship between the concepts and their implication. The results of this study revealed that vision, mission, objectives and strategic choice have significant influence on service quality. The importance performance matrix analysis (IPMA) analysis revealed that strategic choice is the most important factor among all other factors in order to measure service quality. In conclusion, administrative suggestions, boundaries and future research guidelines have been considered.
Highlights
This study aims to investigate the role of vision, mission, objectives and strategic choice on the quality of service provided to citizens Jenin Municipality case study
Al-Dajani, (2011) "The role of strategic planning in the quality of institutional performance" The objective of this research is to define the role of strategic planning in the quality of institutional performance and developing criteria and indicators for measuring the quality of institutional performance in Palestinian universities, by answering the main research question "What is the role of strategic planning in the quality of institutional performance of Palestinian universities? " To answer the research question, the researcher followed the analytical descriptive approach and the building developing approach
Prior to structural modeling measurement model need to be measured for construct validity, and discriminant validity
Summary
This study aims to investigate the role of vision, mission, objectives and strategic choice on the quality of service provided to citizens Jenin Municipality case study. The survey was administered towards employees of Jenin Municipality. Structural equation modeling (SEM) was employed to inspect both the hypothesis and coefficient relationship between the concepts and their implication. The results of this study revealed that vision, mission, objectives and strategic choice have significant influence on service quality. The importance performance matrix analysis (IPMA) analysis revealed that strategic choice is the most important factor among all other factors in order to measure service quality. Administrative suggestions, boundaries and future research guidelines have been considered
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