The role of the technology acceptance model in explaining effects of image interactivity technology on consumer responses

Abstract

Purpose – The impact of web site interactivity on e‐commerce has been emphasized in industry and empirical literature. The purpose of this paper is to focus on image interactivity technology (IIT) of a web site and apply the technology acceptance model (TAM) to examine factors influencing consumers' attitude toward an online retailer.Design/methodology/approach – Data were collected from 206 respondents using a between‐subject experimental design and were analyzed using LISREL 8.54 to examine a proposed model.Findings – Results of the present study support the positive effect of web site IIT on attitude and behavioral intention toward the online retailer and show TAM aspects help explain the effects of IIT on consumer responses. All three aspects of TAM, perceived usefulness, perceived ease of use and perceived enjoyment, significantly enhanced consumer attitude and behavioral intention towards an online retailer. Hedonic shopping orientation had a significant effect on one aspect of TAM (perceived enjoym...