The role of the quality of shared information in interorganizational systems use

Abstract

This study develops and tests a three-stage model that examines the role of the quality of shared information in interorganizational systems (IOS) use. The model provides a more inclusive method of measuring quality of shared information in IOS use through a re-examination of the impact of top management support and IT infrastructure capability, and by assessing the mediating effect of operational supply chain performance on the relationship between quality of shared information and overall firm performance. Our results suggest that the impact of the quality of shared information in IOS use on overall firm performance starts with top management support and IT infrastructure capability, and that these success factors positively impact the quality of shared information in IOS use. Moreover, our results indicate that the quality of shared information positively impacts operational supply chain performance, which, in turn, leads to improvements in overall firm performance. Overall, our results highlight the importance of high quality of shared information in IOS use.