The Role of Technology, Organizational Culture, and Job Satisfaction in Improving Employee Performance during the Covid-19 Pandemic

Abstract

In the current Covid-19 pandemic, technology's role is important;with technology, all activities can carry on This study explains that technology, organizational culture, and job satisfaction at rural banks in Bali can be a motivation for improving performance, especially during a pandemic A questionnaire is distributed online using Google Form to a total of 350 employees;the data is collected from a sample of employees from rural banks in Denpasar, Bali Respondents had to meet the following criteria: a minimum work period of one year and a minimum high school education or equivalent With these criteria, 100 samples were obtained The dependent variable is employee performance;the independent variables are organizational culture, technology, and job satisfaction;the intervening variable is work motivation This study uses Structural Equation Modeling with a variance-based or component-based approach with Partial Least Square The study results show that organizational culture, job satisfaction, and technology provide motivation and have a significant positive effect on employee performance However, organizational culture does not have a positive or direct impact on employee performance The study results can be used as a basis for designing business strategies to improve employee performance in a competitive environment to advance the credibility of a bank © 2021 This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (https://creativecommons org/licenses/by-nc/4 0/) which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited All rights reserved