Abstract
Long lead-time is hurting the competitiveness of the supply chain, while the shorter is considered to be better in order to add value to the customer and to improve the supply dependability. Supply chain integration increases the coordination and shortens the processes. Agile practices also enable the supply chain to be more responsive to market variability. The aim of this research is to investigate the impact of supply chain integration and agile practices on lead-time reduction at Dubai HealthCare City. An empirical survey has been conducted in which the data were retrieved from 150 respondents and then analyzed using SPSS to examine the model. The result also showed a positive relationship between supply chain integration and lead-time reduction. Meanwhile, results indicated a positive relationship between agile practices on lead-time reduction. The study recommends promoting companies’ capabilities through flexibility and information sharing to achieve supply chain integration and agile practices such as responsiveness and alertness.
Highlights
In the current competitive and turbulent business landscape, requirements and demanding customers require companies to search for improving the order fulfilment process in an effective and efficient way to maintain superior performance, such as shorter order lead-time
It can be stated that the respondents at Dubai Healthcare City agreed that both processes of supply chain integration and agile practices contribute to lead-time reduction
Both supply chain integration and agile process are necessary in critical times to control any crisis, such as the current COVID-19
Summary
In the current competitive and turbulent business landscape, requirements and demanding customers require companies to search for improving the order fulfilment process in an effective and efficient way to maintain superior performance, such as shorter order lead-time. Companies need to promote their resources in creative methods to develop their supply chain capabilities through supply chain coordination, collaboration, and agility, which would enhance the performance and efficiency in lead-time (Alzoubi et al, 2019; Cheung et al, 2018). Chain integration can be described as the process in which all parties engaged with the completion of a product are integrated into one unified system (Bianchini et al, 2019). Chain integration in healthcare services requires a high level of cooperation and coordination more than other industries and refers to the flow of materials, information, and money linked with on-time movement. An agile approach can promote new agile health practices and develop care processes to deliver more value and effectively adopt new technologies to develop the patient’s care (Chang & Lin, 2019)
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