Abstract
In July 2007, IDC (International Data Corporation), a consulting firm, developed a Global Delivery Index (GDI) to compare 35 cities in 18 countries in the Asia Pacific region as potential offshore delivery centers for information and communication technology (ICT) services. The comparison was based on 30 criteria — including cost of labor, cost of rent, language skills and turnover rate (Table 11.1). The Indian cities Bangalore, New Delhi and Mumbai were ranked first, third, and fourth while the Chinese cities Dalian, Beijing and Shanghai, were ranked fifth, sixth and seventh. IDC predicted that, by 2011, Chinese cities like Dalian would outstrip their Indian counterparts to become the most preferred global delivery locations in the world.
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