The role of spreadsheet knowledge in user-developed application success

Abstract

Spreadsheets are the most commonly used tool for end user development of applications, and organizations depend heavily upon them for decision making. This paper reports on a study to investigate the role of spreadsheet knowledge in the successful use of spreadsheet applications. It considers both the spreadsheet knowledge of the user developer and the spreadsheet knowledge of the user and tests a model of the effect of spreadsheet knowledge on the success of a user-developed spreadsheet application. Spreadsheet knowledge was shown to be important in two ways. It influences the quality of the system being developed, but it also acts directly upon the individual impact of the application. Successful use appears to require sufficient knowledge to understand and, if necessary, alter the application.