Abstract
Banking systems face many changes and challenges that require the application of new performance management and improvement concepts and an attempt to achieve excellence. Six Sigma is one of the best methodologies that can help in this regard because it can be used to improve the performance of banks and reduce defects in their operations. This study aimed to highlight the role of the Six Sigma approach to improve the performance of Syrian Islamic banks according to the implementation of the six elements of the Sigma model (DMAIC) and the selection of Six Sigma teams (Team Improvement). The results of the study indicate the importance of implementing Six Sigma methodology in all local sections including industrial and service organizations and there is a trend in Syrian banks to take advantage of the Six Sigma approach. The results also show that there is a statistically significant effect application of six sigma model elements (DMAIC), Selecting six sigma team (Improvement Team) and the performance improvement of Syrian banks. Based on that, several recommendations were presented. Among these recommendations were the urgency and the need of benefiting from the best practices in the field of Six Sigma. Invest in training and provide the employees with some experience in this field.
Highlights
The banking sector is the most vital instrument in the field of services
"Performance in general is a continuous activity that reflects the organization's ability to exploit its capabilities according to certain criteria and standards that it sets according to its long-term goals."
The goals associated with the business, customers and personal goals of all employees will be achieved through the integration of human capital with the Six Sigma equation to have the opportunity to further improve performance
Summary
The banking sector is the most vital instrument in the field of services. The banking industry is the main driver of economic growth. Recent Management Methodologies at the Level of Global Organizations Include Six Sigma (Six Sigma) It represents one of the most important administrative concepts in the world of business administration, which can be applied to the various administrative procedures in banks. It represents a management methodology and philosophy based on a firm building that seeks to focus the effort to obtain services that are very close to the highest quality, In a record time, it relies on the growing analysis of data and accumulated statistics to identify the defects and defects in the procedures, so as to work on them permanently and try to reduce the percentage of errors to reach zero defect whenever possible, 3.4 defects per million chances
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