Abstract
In recent years the need for responsible management of financial institutions, in terms of organizational commitment to supporting society and strategies for sustainable economic development, has become increasingly pressing. The aim of this article is to determine the influence that management has on job satisfaction and performance at banking firms based in northeast Mexico. The primary data were obtained using an instrument applied to management-level employees of public and private banking firms in the cities of Ensenada and Tijuana in Baja California; and Hermosillo, Guaymas, Ciudad Obregón, and Navojoa in Sonora. The statistical technique of linear regression modeling was used to analyze and validate the results, with the aid of the Statistical Package for the Social Sciences (SPSS), version 25. The results show that managerial commitment is a key factor in the organizational performance of responsible banking. Thus, the greater the management responsibility for socially responsible actions, the stronger the positive influence on employees’ job satisfaction in the sector. It was also found that the banks are generally well predisposed to corporate social responsibility, and that commitment has a positive and significant relationship with the performance of these institutions.
Highlights
Companies across the globe are answering calls to report their social contributions, a trend from which the Mexican Financial System is not exempt
The majority were confirmed to be significant, fulfilling the objective of determining the influence of management on job satisfaction and performance at banking firms based in northwestern Mexico
These firms comprised a sample of 85 banks, located in the states of Sonora and Baja California, to reflect an interest in studying commitment to responsible banking as a cornerstone of management
Summary
Companies across the globe are answering calls to report their social contributions, a trend from which the Mexican Financial System is not exempt. This has compounded both the importance of social responsibility and expectations for the introduction of indicators that promote transparent communication and assessment of performance in the banking sector, which constitutes a challenge that banks must meet. The present study centers on corporate social responsibility (CSR) within the banking sector in the Mexican states of Baja California and Sonora, with the aim of advancing the theory and contributing empirical evidence about management practices related to job satisfaction and organizational performance. Banks, which lend their customers’ savings to other customers in need of financing for a range of purposes, are the most important of these intermediaries
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