The Role of Reengineering Operations in Achieving Banking Sustainability - A Case Study on A Sample of Employees in Iraqi Private Commercial Banks

Abstract

The study aims to know the role of reengineering processes (process design, service quality, technology) in achieving banking development in its three dimensions (economic, social, and environmental) in Iraqi private commercial banks. The descriptive analytical approach was adopted by distributing a questionnaire to a sample of workers in those Banks (338 ) from various administrative levels. The most prominent results were the existence of a positive relationship between reengineering processes and banking sustainability and that Reengineering has an impact on achieving sustainability in banks through redesigning operations and enhancing the quality of service and technology used. The most prominent recommendations were that the management of private banks in Iraq develop appropriate strategies to develop sustainability activities and improve its operations in line with the needs and desires of customers.