The role of process management in the implementation of an ERP class it system

Abstract

Purpose: The purpose of the study was to identify the importance of process management in the success of ERP information system implementation. Design/methodology/approach: The main sources of analyzed information are: the results of participant observation of the author of the article, a case study based on a face-to-face interview with the manufacturer and, at the same time, an expert making implementations of an ERP class information system. A literature review was also performed. Findings: Based on a survey conducted at a company implementing an ERP Work Manager information system, it can be concluded that there is a need for organizational knowledge of business processes, which has a strong impact on individual calculation of the benefits and effort of implementing integrated information systems. Research limitations/implications: In the future, it is suggested to conduct similar surveys on a wider scale. Surveys should be conducted among representatives of organizations in which such solutions are not yet in place, i.e. among users. There are lasso intentions to conduct research in the analyzed area in organizations belonging to the micro, small and medium-sized enterprise sector. In the case study, the expert in the case study referred only to medium-sized companies. Surveys in the environment of companies belonging to the SME sector are planned for the second quarter of 2024. Practical implications: Polish business owners should continue to look for ways to effectively use the assumptions of process management in the implementation of ERP systems. Learning in detail about the organization's business processes, will have an impact on eliminating or reducing the barriers associated with such action. Originality/value: The analysis performed in the article is a response to reduce the risk of failure of the implementation of an information system of the ERP class of thinking in Polish enterprises, especially in the small and medium-sized sector. The value of this article is also to make entrepreneurs aware of the virtues of process management, which supports the adaptation of organizations to the ongoing digital transformation. Keywords: process management, Enterprise Resource Planning (ERP), business processes. Category of the paper: Research paper.