Abstract
In this context, the aim of the study was to examine the role of perceived usefulness in the relationship between individual job performance and task – technology fit in ERP environment. The study was done by 225 individuals. The results of the PLS_SEM analysis reveal ed that task — technology fit was significantly and positively related to perceived usefulness and individual job performance in ERP environment. Furthermore, perceived usefulness was significantly to individual job performance in ERP context. The results of this study added to the empirical evidence in the application of background theories including TTF, TAM and TTF models combined, DeLone and McLean IS Success Model, and ECM. Besides, they also added to the theoretical background of ERP's success. Furthermore, they support for companies who are planning to use ERP systems and the ERP vendors and implementers become more knowledgeable about ERP's success and forecast success when using ERP systems. Based on these results, the enterprise can plan the application to improve the efficiency of ERP systems. At the same time, the ERP vendors and developers can better advise and support their customers when delivering and deploying ERP systems
Highlights
Companies all over the world have adopted enterprise resource planning (ERP) systems to integrate their business processes and stay competitive 1
Based on Task- Technology Fit theory (TTF) 9–11, Technology Acceptance model TaskTechnology Fit theory (TTF) (TAM) and TTF models combined 12, DeLone and McLean information system (IS) Success Model 2,13 and Expectation–Confirmation Model EFA (ECM) (Expectation–Confirmation Model) 14, this study examined the role of perceived usefulness in the relationship between individual job performance and task — technology fit in ERP environment
The new findings of this study are that we provided empirical evidence on the impact of task – technology fit to perceived usefulness and of perceived usefulness to individual job performance in ERP environment
Summary
Companies all over the world have adopted enterprise resource planning (ERP) systems to integrate their business processes and stay competitive 1. As a critical indicator of ERP implementation success, it is important to examine possible factors that affect employee job performance 4. Bradford and Florin 6 developed and tested a model of ERP implementation success which is measured by perceived organizational performance and user satisfaction. While the study of Bradford and Florin 6 examined perceived organizational performance, the others explored the factors that can impact individual performance when using ERP systems such as Kositanurit et al (2006), Park et al (2007), Sykes et al (2014), Sykes (2015) 4,5,7,8. The factors that are proven to have an impact on the job performance in ERP environment include system quality, utilization, ease of use, users’ ability to understand ERP knowledge, workflow advice, software advice, traditional support structures and peer advice ties. We look for the impact of other factors including perceived usefulness and
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