Abstract
ABSTRACT This article addresses strategies for community engagement and social inclusion in museum practice through a case study of the State Bank of Pakistan Museum & Art Gallery from the museum director’s point of view. Through the initial interior and visual design and the ongoing programmes design, the museum staff have sought to foster interactivity and accessibility that support the engagement of a diverse community of museumgoers. In this case study, specific design strategies are described which are used at the museum, as well as a range of interactive activities, from tours for the hearing impaired to the incorporation of local craft making into museum programmes. Through these actions, the museum works to support the community’s engagement with heritage as well as heritage’s development through community. Museums must be accountable to and supportive of communities because it is people’s active participation in museum activities that keeps heritage alive.
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