Abstract
This study aims to determine the role of librarian interpersonal communication in circulation services at the Lampung Provincial Library and Archives Office. The research method used is descriptive qualitative research, which provides an overview or information about the problem under study. Data collection was done based on observation, interviews, and documentation techniques. The data analysis techniques used were data reduction, data presentation, and conclusions. The results of this study show that interpersonal communication has a role in providing services in libraries, namely openness, empathy, supportiveness, positiveness, and equality. Researchers conducted interviews with 5 librarians and 5 users. And use structured interviews. The results show that librarians have applied other communication skills such as openness, empathy, support, and positivity. On the other hand, in users opinion these skills have not been fully applied. Overall, it can be concluded that the circulation service process at the Lampung Provincial Library and Archives Office provided by librarians is quite good and users feel quite satisfied.
 Keywords: interpersonal communication, librarian, circulation services
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