Abstract
AbstractKnowledge as a strategic resource and support factor has a higher and higher importance in software development processes, and in software process improvement projects. Therefore the conscious management of this resource and the efficient support of knowledge management (KM) processes are vital for organizations. In this article, the possible knowledge‐related processes and the use of the possible support factors are researched and analysed. As a result of the research an integrated model of support factors has been developed. The research was carried out among software development companies, and resulted in a framework of KM supporters: technological factors, organizational factors and human resources (HR) factors. As conclusion of the research, these factors should be used in harmony in order to achieve success. Another conclusion of the research is that KM is a vital part of the operation of any software development organization or practice. Therefore a development of a KM strategy, as well as the development of KM processes: knowledge mapping and assessment (knowledge audit), knowledge leverage (share and transfer), and knowledge development is required. Copyright © 2006 John Wiley & Sons, Ltd.
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