The Role of Knowledge Management and Internal Communication for a Better Quality Assurance in Higher Education Institution

Abstract

A successful higher education institution (hereinafter HEI) has to carefully plan, manage and verify its performance by outlining a strategy to achieve performance outcomes. The main focus lies on effectively managing knowledge within an HEI along with establishing quality assurance structures and mechanisms that measure and assess the organizations’ performance and a successful internal communication as a tool to achieve quality assurance. In higher education institutions quality often reflects from the quality of educational process, quality management and its participation with the environment. Our paper deals with setting parallels between knowledge management processes and quality assurance processes and the importance of efficient internal communication. Therefore we reviewed the literature with critical appraisal and compilation method and created a model of comparison and intersection between knowledge management processes and quality assurance processes in higher education institutions thru internal communication. We can conclude that efficient and effective KM and internal communication cannot be achieved without extensive behavioral, cultural and organizational change that includes at least some aspects of quality assurance.