The Role of Job Engagement in Achieving Organizational Excellence: A Field Study at the Iraqi Residency Affairs Directorate

Abstract

The current research aims to define the role of job engagement in achieving organizational excellence, as the job engagement variable, depending on the (Rich, 2010) model, included the dimensions (cognitive engagement, emotional engagement, physical engagement), while organizational excellence the researcher relied on the model (Baldrige, 2011- 2012) dimensions (organization leadership, strategic planning, customer focus, information and method of analysis, human resources, operations management, business results),These variables have been studied in the Directorate of Residency Affairs, which is one of the specialized directorates in the Iraqi Ministry of Interior, and the research was relied on the questionnaire as a main tool for measurement and data collection, relying on the method of random sample in its distribution, as it included (45) questions, as well as the method of the personal interview. To support the results of the questionnaire and achieve the greatest degree of realism in data collection, the sample included (206) individuals out of a total of (400) and were selected according to the sample calculation formula (Stephen Thompson) and were distributed directly to the respondents as (190) were retrieved and the number of the questionnaires were valid for analysis. Statistical (180) questionnaires, and in order to analyze the research data, the researcher used ready-made statistical programs (SPSS v.25 AMOS v.25), and among the most important statistical methods used in the analysis are "Alpha Cronbach scale, Spearman-Brown correlation coefficient, confirmatory factor analysis, the mean." Arithmetic, standard deviation, coefficient of variation, relative importance, Pearson correlation coefficient, simple regression coefficient, multiple linear regression. The research reached a number of results and recommendations, including that the Iraqi Residency Affairs Directorate showed interest in organizational excellence, so it directed job engagement to enhance it well in addition to directing emotional absorption, cognitive engagement and physical engagement directly to improve the required organizational excellence, as these results were in conformity with the hypotheses, Where there is a statistically significant relationship between job engagement and organizational excellence.