The role of institutions in ICT innovation: learning from interventions in a Nigerian e-government initiative

Abstract

Much research on developing countries highlights a link between information and communication technologies (ICTs) and development, albeit from different standpoints about the nature of such a link and the way that desired benefits may be achieved. Prompted by arguments about the developmental potential of ICTs, the Federal Republic of Nigeria has embarked on a mission to computerize all ministries and increase the level of adoption and use of ICTs in the country. This strategy involves the introduction of a wide range of information systems within different governmental organizations and relentless efforts at promoting them. The Independent National Electoral Commission (INEC) is one of several organizations targeted by this e-government initiative. We draw on research that highlights the role of institutions in the adoption and use of IT innovations to examine two attempts by the INEC to introduce an electronic voters’ registration (EVR) system. These efforts were intended to provide a more credible electoral process, leading to increased citizen participation in future voting exercises and the adoption of EVR as the status quo. However, despite a number of interventions promoting the innovation, these efforts failed to institutionalize the EVR system, which was poorly perceived after the elections amidst reports of high levels of electoral malpractice. We conclude by reflecting on the limitations in this context of institutional interventions and suggest some implications for policy-makers. Shirin Madon is the accepting Associate Editor for this article.