The role of government information officers

Abstract

In most countries, a key figure in the provision of public information at the central government level is the government information officer (GIO). These individuals may be known as spokespersons, press officers, press attachés, public affairs officers, or public information officers. A GIO contributes to public understanding of government policies and raises awareness of the roles of decision makers and purview of state institutions, the availability of social services, noteworthy trends, and risks to public health and safety. In Central and Eastern Europe, a GIO's responsibilities typically include: monitoring media coverage of public affairs; briefing and advising political officials; managing media relations; providing information directly to the public; sharing information across the administration; formulating communication strategies and campaigns; and researching and assessing public opinion. Because of the region's communist heritage, GIOs in Central and Eastern Europe confront a number of special challenges, starting with poorly performing public administrations. Other problems include immature media, secrecy and political influence, and a lack of training and skills. However, as democratic, market, and media practices in Central and Eastern Europe come to resemble those in Western Europe, the activities and attitudes of GIOs in the former region are becoming more like their counterparts in the latter.