Abstract
PurposeThe purpose of this study is to analyze the relationships between Entrepreneurial Orientation, Organizational Learning Capability, Service Innovation and Organizational Performance. To this end, it was sought to analyze the mediating role of organizational learning capability and service innovation within entrepreneurial orientation and organizational performance relationship in knowledge-intensive organizations.Design/methodology/approachThe sample consisted of 159 architecture and urbanism companies from Santa Catarina, Brazil. The study opted to use managers as key informants since they are the ones that have general information about the organization and are a valuable source for assessing the different variables of the organization. For data analysis, the PLS-PM algorithm (Partial Least Squares Path Modeling) was used.FindingsResults showed that entrepreneurial orientation is a strong driver of service innovation and organizational performance. Organizational learning capability acts as a facilitator of innovation and has a positive influence on organizational performance. Another theoretical contribution of this study to organizational learning capability is the confirmation of its mediation in service innovation and organizational performance. Management needs to make its organization more proactive and creative, continually promoting new ideas. Architecture and urbanism organizations should pay more attention to maintaining and promoting entrepreneurial orientation permanently. The trend toward both proactivity and risk-taking can be an inherent advantage of these knowledge-intensive business services.Originality/valueFew studies have explored the mediating role of organizational learning capability and service innovations in organizational performance. In particular, the combined effects of entrepreneurial orientation and organizational learning capability have been neglected by the knowledge-intensive organizations literature. The study is justified by providing a more complete view of the relationship between entrepreneurial orientation and the performance of knowledge-intensive organizations, highlighting the role of organizational learning capability and performance in service innovation.
Highlights
Innovation plays an essential role in fostering the competitiveness of organizations in the construction sector, in architecture, urban planning and engineering organizations
Conclusion and suggestions for future research This study analyzed the relationships between Entrepreneurial Orientation (EO), Organizational learning capability (OLC), service innovation (SI) and Organizational performance (OP)
Concerning SI advances in the literature, we contributed by showing that EO and OP’s relationship is conditioned by or dependent on innovation
Summary
Innovation plays an essential role in fostering the competitiveness of organizations in the construction sector, in architecture, urban planning and engineering organizations. Innovation is a combination of creativity, intellectual content, technical possibilities and market demand. For Kitsios & Grigoroudis (2020), identifying important elements for managers within a service innovation (SI) requires more research. SI operates as the engine of economic growth and crosses all service sectors. Studies indicate that for a company to be innovative, it must develop organizational characteristics that incorporate a clear orientation for learning (Hult, Hurley & Knight, 2004), little is known about the mediation between Entrepreneurial Orientation (EO) and SI, based on learning capability (Nasution, Mavondo, Matanda & Ndubisi, 2011)
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