Abstract
Family firms often face the challenge of staffing their top management team with people from outside the owner family. This decision-making process can evoke numerous emotions, involves different dynamics and is crucial for the long-term success of the organization. Using a qualitative research design involving 19 Swiss family businesses and interviews with executive search professionals, we investigate how family businesses select non-family top management team (TMT) members. The selection process is organized as a funnel and ends in selecting the candidate with the highest fit and highest level of trustworthiness. In the TMT member selection process, emotions become increasingly important over time. The owner family influences different points in the process, controls it and integrates a family effect, especially by integrating emotions.
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