Abstract
The purpose of the present research is to investigate the role of emotional intelligence in counterproductive work behavior in the Local Government Organizations. The relationship between counterproductive work behavior, emotional intelligence and job satisfaction is also explored. A quantitative empirical survey was conducted in the public sector and especially in the Municipality of Chalkida, in Greece. The research findings have shown that job satisfaction has a negative correlation with counterproductive work behavior and positive correlation with emotional intelligence. Additionally, counterproductive work behavior & emotional intelligence are influenced by age. Emotional intelligence has high score among the employees of the Municipality of Chalkida and this indicates a low tendency to exhibit counterproductive work behavior. The generalisation of the findings are potential limited by the fact that the sample consisted only of employees within a particular local government. Ebracing such surveys by local governments will be of use to resources management strategies and plans so as to improve human resources performance and create a work environment that is as optimal as possible. Additionally, they will improve citizens service and that will lead to a better reputation and value of the public organisations. The present study contributes to the literature on emotional intelligence and counterproductive work behavior in the work place by investigating the relationship between them.
Highlights
The role of emotional intelligence (EI) in the workplace is considered crucial as it is linked to employees performance, leadership effectiveness [1], job satisfaction (JB) [2] interpersonal relationships and a reduced counterproductive work behavior (CWB)
In the present empirical study Emotional Intelligence (EI) has the highest score among the employees and this indicates the low tendency to display counterproductive work behaviors
Job Satisfaction (JS) is negatively correlated with Counterproductive Work Behavior (CWB) and positively with EI
Summary
The role of emotional intelligence (EI) in the workplace is considered crucial as it is linked to employees performance, leadership effectiveness [1], job satisfaction (JB) [2] interpersonal relationships and a reduced counterproductive work behavior (CWB). It is estimated that an employee with high levels of EI has an asset in any area of his life. These individuals are more satisfied with their work efficiency and can achieve high levels of work performance regardless of their education and skills [4, 5, 6]. It is considered that employees' behaviors and emotional state has a significant role in the functioning, performance and credibility of businesses & organizations [7, 5]. Work behaviors that are considered to be counterproductive can have serious impact for both the organization as well as the individuals [8]
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