Abstract
This article examines the role of the European Insurance and Occupational Pensions Authority (EIOPA) in consumer protection. Being part of the recently created European System of Financial Supervision, EIOPA and the other European Supervisory Authorities have received a consumer protection mandate in their respective specialist financial markets. The article reviews the experience available from the first three years of existence from three perspectives: how the institutional framework influences EIOPA's activity in this field; what type of focus areas the Authority has chosen to realise its consumer protection goals; and what kind of tools are at its disposal to remedy consumer detriment.
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