Abstract

Purpose: The purpose of this study was to understand the challenges and opportunities related to effective leadership within the UAE's hospitality sector.
 Materials and Methods: The research uses qualitative methods, including interviews, to explore the relationship between leadership techniques and employee performance. A case study from the UAE hotel industry provided an engaging case study for analysing leadership tactics and their effects on staff performance.
 Findings: Transformational leadership styles, fostering a shared vision, are effective in boosting employee motivation, job satisfaction, and performance, while autocratic leadership can lead to decreased satisfaction. Cultural diversity challenges highlight the need for cultural sensitivity, cross-cultural training, and inclusive work environments. Hospitality leaders in the UAE should cater to diverse backgrounds for exceptional guest experiences.
 Implications to Theory, Practice and Policy: This study is significant as it fills a gap in scholarly literature by analysing the relationship between leadership strategies and worker performance in the UAE hotel industry, thereby significantly impacting both academic and practical aspects of the industry.

Full Text
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