Abstract
<p>This study aims to identify the reality of a Total Quality Management (TQM) system and the level of its application on a sample of hospitals in Jordan and United Arab Emirates (UAE), together with determining the differences between both the Jordanian hospitals and UAE hospitals in their application of TQM. It also aims to identify the monetary and non-monetary incentives in hospitals, and to study the role of each dimension of various TQM dimensions on monetary and non-monetary incentives. A total of 160 questionnaires were distributed in six hospitals that were selected using a convenient sampling method. A total of 129 questionnaires were received, 74 of them were from Jordanian hospitals and 55 questionnaires were from UAEs hospitals. The participants were doctors, nurses, technicians, and administrators of six hospitals in Jordan and the UAE. An independent samples T-test and multiple regression analysis was used to test the hypotheses. The results showed that the application of TQM in both Jordanian and UAE hospitals was good, of a high level, and with a relative advantage for UAE hospitals. The results also showed that the incentives in Jordanian hospitals were generally better than those of the UAE hospitals, particularly in terms of the monetary incentives, while non-monetary incentives were the advantage for UAE hospitals. Moreover, it was found that only one dimension of the TQM dimensions, the participation of employees, had a significant effect on the monetary and non-monetary incentives in each of the Jordanian and the UAE hospitals (P value ≤ 0.05). While the rest of the dimensions of TQM (focus on the customer, continuous improvement, top management commitment, and teamwork) had no significant effect on both monetary and non-monetary incentives in both the Jordanian and the UAE hospitals.</p>
Highlights
Healthcare in developing countries, such as in Jordan and the United Arab Emirates (UAE), like healthcare in developed countries, has changed (Al-Ali, 2014)
The results showed that the incentives in the Jordanian hospitals were generally better than the UAE hospitals, in terms of monetary incentives, while non-monetary incentives were an advantage for the hospitals of UAE
The findings showed that the application of Total Quality Management (TQM) in the Jordanian and the UAE hospitals was of a high level with a relative advantage for UAE hospitals
Summary
Healthcare in developing countries, such as in Jordan and the UAE, like healthcare in developed countries, has changed (Al-Ali, 2014). Society and the environment have considerable effects on hospital management. Difficulties arise in hospital management where there is a competitive market, and a low level of support from official organisations in small developing countries, such as UEA and Jordan. Research by Matsudaira (2012) has demonstrated that there are difficulties in improving quality in the healthcare in some nursing homes. The research focused on the effect on the quality of the provision of healthcare as a result of a health regulation that stipulates that there should be a minimum level of nurses working at one time. The research focused on the effect on the quality of the provision of healthcare as a result of a health regulation that stipulates that there should be a minimum level of nurses working at one time. Matsudaira (2012) noted that healthcare organisation increased the employment of qualified nurses to fill the ijbm.ccsenet.org
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