Abstract
ODR procedures involve the filing of electronic documents in which the parties can use encryptionor electronic signatures to protect the integrity of documents and authenticate transactions. Typically, when parties turn to ODR for help,a service provider allows for the appointment of a neutral panel of judgesor panelists. Parties generally prefer structured and clear procedures where the authorisation process is simple and well defined. Institutions such as WIPO, SIAC and ICC have positive track records in resolving online disputes through mediation or other alternative methods of dispute resolution.
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