Abstract
Today, large companies are increasingly using controversial strategies related to the violation of the buyer’s rights to repair the goods both during and after the expiration of the warranty period. This is primarily manifested in the restriction of access to the necessary information on the product repairing, hindering the work of independent service organizations, intentional complication of parts during their design, unreasonably high degree of integration of units, lack of a sufficient number of spare parts on the market, etc. As a rule, such actions distort the principles of integrity and transparency, which, in turn, entails risks to consumer and environmental safety. This issue is of particular relevance in the context of the COVID-19 pandemic, when sellers of medical equipment restrict the possibility of its restoration by independent specialists, and also prevent the distribution of the necessary software. Based on the results of the work, it is concluded that it is advisable to establish boundaries for the conduct of market participants to stimulate the production of durable and maintainable goods in order to transit to a circular economy.
Highlights
increasingly using controversial strategies related to the violation of the buyer's rights to repair the goods
This is primarily manifested in the restriction of access
such actions distort the principles of integrity and transparency
Summary
Large companies are increasingly using controversial strategies related to the violation of the buyer’s rights to repair the goods both during and after the expiration of the warranty period. При этом некоторые участники рынка преднамеренно разрабатывают производственную и торговую стратегию, направленную на ограничение возможности ремонта своей продукции. В некоторых случаях Apple просто отключает смартфоны, если программное обеспечение определяет, что для ремонта были использованы неоригинальные детали
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have