Abstract
The research evaluated the effectiveness of flextime in achieving and sustaining work-family balance among male and female hospitality workers in Taiwan. Flextime’s effectiveness in supporting work-family balance has implications on the achievement of organizational outcomes, particularly employee commitment and turnover intention. The study applied quantitative research design to test three major hypotheses and sub-hypotheses by using evidence obtained from a survey of managers and employees of hospitality firms in Taiwan. The evidence confirmed all the hypotheses. Flextime is effective in achieving and sustaining work-family balance. Work-life balance enhances employee commitment and dissuades turnover intention. Hospitality firms in Taiwan need to consider flextime as a long-term or continuous strategy as well as consider improvements relative to changes in the condition and needs of employees.
Highlights
1.1 IntroductionTaiwan, located in East Asia, has a growing hospitality industry
The descriptive statistics summarized the mean and standard deviation of the ratings made by respondents on five statements on flextime, work-family balance, organizational commitment, and turnover intention
Organizational commitment has the least dispersed rating followed by work-family balance and by turnover intention
Summary
The Taiwan hospitality industry continues to develop (Wu, Hsiao & Tsai, 2008) together with the tourism industry with the focus geared towards attracting and building an international market. A decade ago, the industry does not have enough hospitality establishments to cater to the needs of domestic and international travelers especially within East Asia. The industry addressed this problem by boosting capital investments to build infrastructure. Flextime is the most popular workplace flexibility practice in the global hospitality industry. This is available to hospitality firms in Taiwan as a numerical flexibility practice targeting the industry’s problem with high turnover and limited pool of resources
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