Abstract
This paper explores the relevance and utility of World Class Operations to the University of Guyana in an erawhere time and distance no longer pose barriers to competition locally and internationally. It outlines the optionsavailable under a World Class Operations framework which can enable the university to progress beyond itspresent quality assurance initiative. The utilisation and implementation of world class operations strategies canallow the institution to not only achieve its present goal of producing programmes/graduate students fit forpurpose intended but also to gain a competitive edge over competitors and thus ensure the university’s continuedsurvival.
Highlights
Globalisation and advances in technology has transformed the environment of organisations of developing and industrialised countries into one of hyper competition and uncertainty (Lahiri, Perez-Nordtvedt, & Renn, 2008)
The adoption of world class practices has been held to stimulate solutions to quality problems (Schonberger, 1986 as cited in Flynn, Schroeder, & Flynn, 1999) and can enable the university to achieve its present quality assurance initiative aimed at improving the quality of its product but to move beyond this to that of a World Class Operations
The present quality assurance initiative of the university is a step in the right direction
Summary
If the University of Guyana is to ever achieve world class operations status it has to become customer focussed; benchmark from the best of the best in the field of higher education; employ specific techniques associated with successful implementation of its chosen strategy; involve every employee at the university; and overcome resistance to change
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