The relationships between flight attendants’ job environment, affective commitment, and job performance

Abstract

The purpose of this study is to identify the relationship between flight attendant’s job environment, affective commitment, and job performance. In order to achieve that purpose, empirical research was executed using questionnaires given to 207 flight attendants working for two domestic airlines. The data collected were analyzed with the SPSS 21.0 statistics package, and the results are as follows. First, intrinsic and extrinsic aspects out of the flight attendants’ job environment have an effect on the affective commitment. Second, the hypothesis that the job performance would be increase when affective commitment is higher has been accepted. Third, job environment impacted job performance. A airline should contemplate how to experience affective commitment strongly, based on the results of this study, to enhance the job performance of flight attendants. It also means that the composition of job environment is an important issue as a preceding factor for feeling higher affective commitment. The composition of flight attendants’ job environment would improve customer satisfaction and profitability in the long term. Airlines should contemplate in depth about the payroll, in-flight meals, residency facilities, quality of hotel meals, etc. after receiving the suggestions for improving the current situations that flight attendants can focus on their jobs more intensively. These results suggest that human resources managers of airlines should thoroughly and fairly examine personnel appraisal systems, so flight attendants can feel pride in and accomplishment from their jobs.