The relationship of the quality of health services emphaty dimension with patient satisfaction in the health services of the Lepo-Lepo health center, Kendari city, Indonesia

Abstract

Public Health Center as public service institutions in providing health services are required to prioritize quality services and increase customer satisfaction. The Public Health Center is the spearhead of health services at the lower level in which services are organized so that they are easily accessible and easily accessible by the whole community. The purpose of the study was to determine the relationship between the quality of health services in the dimension of empathy with patient satisfaction at the Lepo-Lepo Health Center in Kendari City in 2021. The type of research used was an analytical survey with a Cross Sectional Study approach. The population in this study were 448 patients. The sample size of this study was 211 patients. Collecting data by using a questionnaire. Data analysis was performed by Univariate and Bivariate. The results showed that there was no relationship between empathy and patient satisfaction in health services at the Lepo-Lepo Public Health Center, Kendari City, with a p value of 0.522 (p>0.05). Conclusion; there is no relationship between empathy and patient satisfaction in health services at the Lepo-Lepo Public Health Center. Recommendation; The Public Health Center should continue to strive to improve health services, through the fulfillment of the availability of infrastructure, service facilities and improving the attitude of officers in providing services