The Relationship of Job Satisfaction and Quality of Work Life with the Organizational Citizenship Behavior of the Staff Working at Rehabilitation Clinics Affiliated to Ahvaz Jundishapur University of Medical Sciences

Abstract

Background and Objectives This study was aimed to determine the relationship of job satisfaction and quality of work life with the organizational citizenship behavior of the staff working at rehabilitation clinics affiliated to Ahvaz Jundishapur University of Medical Sciences. Subjects and Methods This was a descriptive cross-sectional study conducted in the first half of 2021. Participants were selected from among all staff working at the rehabilitation clinics affiliated to Ahvaz Jundishapur University of Medical Sciences using census method. Data were collected using Minnesota Job Satisfaction Questionnaire, Walton's Quality of Work Life Questionnaire, and Oregon Organizational Citizenship Behavior Questionnaire. Results The results showed a positive and significant relationship between job satisfaction and organizational citizenship behavior (p < 0.001, r= 0.55) and between quality of work life and organizational citizenship behavior (p < 0.001, r= 0.45). As far as the domains of organizational citizenship behavior were concerned, further analysis indicated that job satisfaction and quality of work life were significantly associated with politeness and consideration (p < 0.001, r= 0.76, p < 0.001, r= 0.66, respectively), civic virtue (p < 0.001, r= 0.52, p= 0.01, r= 0.26, respectively), and altruism (p= 0.009, r= 0.28, p= 0.04, r= 0.21, respectively). Conclusion Managers of health centers are advised to develop specific programs for the enhancement of the quality of work life and job satisfaction in the staff working at rehabilitation centers. This will instill in them the spirit of adopting roles and responsibilities far beyond their routine job description.