The Relationship between Work Environment and Work Engagement on The West Coast of Peninsular Malaysia

Abstract

The study aims to investigate the relationship between the work environment and work engagement at one multinational company on the west coast of Peninsular Malaysia. The work environment was measured by Work Environment Scale (Billing and Moos, 1982) and work engagement was assessed by Utrecht Work Engagement Scale (UWES) (Schaufeli and Bakker, 2003). A total of 103 employees from the customer relations department of the multinational company have been chosen as the respondents in this research. Structural equation modelling using SmartPLS has been adopted to analyze the collected data. The results reveal that the level of the work environment is at moderate while work engagement is at high. The findings from SmartPLS discover that there is a significant and positive relationship between the work environment and work engagement at the multinational company on the west coast of Peninsular Malaysia. A few recommendations were suggested such as the company can improve the low level of relationship dimension in the work environment by initiating team-based projects rather than individual-based projects. Suggestions were also provided for future research including combining the quantitative and qualitative approaches in conducting the research.