The Relationship Between User Experience and Machine Learning

Abstract

Based on our primary research question of what the relationship between user experience (UX) and machine learning (ML) is, this literature review examines how UX and ML function independently and interact with each other. We review literature with regard to the development of UX and ML separately, as well as the combination of these two areas. Our ultimate findings focus on four dimensions: the relationship between UX and ML, the advantages of integrating UX and ML, the challenges of applying ML technology to UX design, as well as the future implications in using ML to enhance UX. Finally, we give our suggestions concerning the establishment of a better ecosystem between UX and ML.