THE RELATIONSHIP BETWEEN UNIVERSITY LEADERSHIP AND IMPROVING PRODUCT QUALITY IN THE ENVIRONMENT OF AIN SHAMS UNIVERSITY

Abstract

The Current study aims to define the concept of quality within the University's internal quality assurance system, which targeted teachers, students and policies and from this logic, the importance of this study lies in seeking to uncover the reality of the relationship between university leadership and improving product quality in the environment of Ain Shams University, which did not deal with qualitative or quantitative studies. In large part, the current study tried to fill in the theoretical and quantitative gaps of the subject of study. Where researchers used environmental quality systems as an entry point to raise the competitiveness of universities, by describing environmental quality systems in Egyptian public universities ,studying the nature of the relationship between the set of internal and external environmental factors and the application of environmental quality systems in Egyptian universities, in addition to studying the nature of the relationship between the application of quality systems, Environmental and improving the quality of educational service. The researchers also used the analytical descriptive approach and the content analysis of the minutes of the Ain Shams University Council meetings on the relationship between university leaders quality. The data were also processed Using: (T) test, correlation coefficient, ka coefficient, standard deviation, mean semantic reference, numbers and percentages for all the contents of the guide. The study reached conclusions, including the presence of statistically significant differences between the concept of university leaderships for quality. And the achievement of comprehensive quality, the existence of statistically significant differences between the quality management standards of university leaders and the problems of quality management at the university, and the existence of statistically significant differences between the strategies of university leaders to achieve systems. Total quality management for its objectives, effectiveness and the achievement of Comprehensive quality.