Abstract
Understanding the depth of leadership and its effects on organizational outcomes have been a topic of complex nature, attracting scholars, and practitioners alike. This becomes more vital for tourism industry, where extent of competitive rivalry is extremely high as employees are vital in this sector. The current research examines the relationship between transactional leadership and organizational citizenship behavior of employees in tourism-related businesses. Furthermore, this study assumes that psychological contract fulfillment can moderate the relationship between leadership and perception of organizational justice, which can then mediate employees’ citizenship behaviors. Current research takes place in Lebanon, where the industry of tourism is highly important. Empirical evidence yielded from data analysis has shown support for moderating effect of psychological contract fulfillment on leadership and perception of justice linkage. This strengthens the perception of justice within the firm, which further proven to be of significance in terms of mediating transactional leadership and extra-role behaviors of employees. Theoretical development as well as practical implications have merged to aid the literature as well as managerial levels of tourism sector.JEL Classification: D23, M12, Z32
Highlights
Leadership is a key component of any business in constantly changing market environment of modern life
A Confirmatory Factor Analysis (CFA) has been conducted to test the validity, reliability and Average Variance Extracted (AVE) of parameters that were included in the theoretical model
Psychological contract fulfillment is a key component in terms of strengthening the likelihood of staff exhibiting organizational citizenship behavior (OCB)
Summary
Leadership is a key component of any business in constantly changing market environment of modern life. Tourism is among the top industries in the world, especially with ease of traveling and advancements in service and hospitality industry. It is the core context of this research to look into concepts of leadership (transactional in particular) and its effects on employees’ behavioral outcomes in tourism sector. A considerable number of studies have been conducted to look into the habits and attitudes that yield an effective leadership (Dinh et al, 2014). The current research looks into transactional leadership and its influence within an organizational perspective. In this regard, organizational citizenship behavior (OCB) is regarded as an outcome of proper implementation of transactional leadership.
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