THE RELATIONSHIP BETWEEN THE COMMUNICATION SKILLS OF SPORTS ORGANIZATION EMPLOYEES AND THE LEVELS OF CONFLICT AT THE WORKPLACE

Abstract

Aim: The aim of this study is to investigate the relationship between communication skill levels and workplace conflict levels of sport organization employees. The population of the study consists of the employees of public sports organizations, while the sample consists of a total of 145 personnel, 93 male and 52 female, who serve in the General Directorate of Sports Services and voluntarily participated in the survey. The Communication Skills Scale developed by Korkut (1996) and the Interpersonal Conflict Scales at Work adapted into Turkish by Aytaç and Başol (2018) were used to collect the data of the study. The analyzes of the obtained data were made using the SPSS 26 package program. Since it was determined that the data showed normal distribution, parametric analyzes were performed. Independent Samples T Test was used to determine whether the communication skills of the participants and the levels of interpersonal conflict in the workplace differ according to gender, Anova analysis to determine whether they differ according to age and working time, and LSD analysis to determine the source of the difference between the groups. Pearson Correlation analysis was conducted to determine the relationship between the communication skill level of the participants and the level of interpersonal conflict at work. Conclusion: As a result, a moderately significant negative correlation was found between the communication skill level mean scores of the participants and the interpersonal conflict level mean scores at the workplace.