THE RELATIONSHIP BETWEEN TASK AND CONTEXTUAL JOB PERFORMANCE AMONG MIDDLE MANAGERS IN THE MALAYSIAN ARMY

Abstract

The research was conducted to determine the different aspects of job performance among Senior Non-Commissioned Officers (SNCO), often mentioned as middle managers in the Malaysian Army. This study has identified that the job performance of the SNCOs in the combat element corps consists of task and contextual job performance. The quantitative approach was implemented, and the data consisting of 458 respondents were collected from soldiers of the rank of corporal and below, i.e. JNCOs from the combat element corps of the Malaysian Army in all geographic locations of Malaysia. The data analysis used was PLS-SEM to determine the acceptability of the data obtained with the hypothesised model of job performance. The R2 value of 0.852 indicates that 85.2 % of job performance is predicted by task and contextual performance constructs. The results also support the hypothesis that task performance and contextual performance have a significant positive relationship with job performance among the SNCOs. This study established that both task and contextual job performance are of equal importance in determining the job performance of middle managers of the combat element of the Malaysian Army. Nevertheless, task performance is more significant compared to contextual performance.