Abstract
Self-efficacy is a key determinant of successful performance and plays a critical role in affecting an individual’s motivation and behavior. It refers to individuals’ levels of confidence in their ability to execute a course of action or achieve specific performance outcomes. Emotional intelligence (EI), or the intelligent use of emotions, is being recognized as a significant factor at work, and it can be enhanced through proper EI training interventions. Therefore, this study uses self-evaluation to achieve a better understanding of how EI relates to the self-efficacy among tour guides, who significantly influence tourists’ impressions of a destination. Structural equation modeling (SEM) is used to examine significant relationships between these factors. The results found all EI variables, including Self-Emotion Appraisal, Others’ Emotion Appraisal, Regulation of Emotion, and Use of Emotion, are positively associated with self-efficiency. The results have practical implications, as the abilities of EI are improved through the proper interventions which in turn allow an individual to become more confident in successfully completing tasks when faced with challenging situations, resulting in an increase in one’s positive mindset.
Highlights
Self-efficacy is a key determinant of successful performance and plays a critical role in affecting an individual’s motivation and behavior
Mayer and Bandura’s social cognitive theory proposed in 1977 Salovey (1997) explain Emotional Intelligence (EI) as the ability to perceive emotions, led to the development of the concept of self-efficacy, which assimilate feelings related to emotions, understand what refers to how people view their ability to carry out actions emotions mean, and manage emotions effectively
A central proposition of social concept of EI became popular in the business community and cognitive theory is that self-efficacy is a key determinant of among the general public after the publication of Daniel successful performance and plays a critical role in affecting an Goleman’s New York Times bestseller Emotional intelligence: individual’s motivation and behavior
Summary
Goleman (1995, 1998) and Bar-On (1997) proposed and enhanced abilities to adapt to challenging situations and the trait-based model, which views EI as a mixed form of solve problems effectively and confidently (Min, 2014) These intelligence, consisting of cognitive ability and personality characteristics comprise a sense of self-efficacy, which makes aspects. Their finding that self-efficacy has a significant self-efficacy will believe in their ability to perform a specific positive effect on EI stood in contrast to previous research, task, and this results in greater perseverance, better flexibility though it should be noted that their study lacked a literature at coping with challenges, and an enhanced feeling of self- review. The most common higher level of self-efficacy among tour guides
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