The Relationship Between Organizational Commitment and Internal Service Quality Among the Staff in Majlis Sukan Negeri-negeri in Malaysia

Abstract

The objective of this study is to investigate the relationship between organizational commitment and internal service quality among the staff in Majlis Sukan Negeri-negeri in Malaysia. The respondents of this study were selected using multi-stage sampling method. 155 staff in Majlis Sukan Negeri-negeri in Malaysia were selected for this research purpose. This study is a non-experimental research using questionnaire as the instrument. The data were analyzed using Statistical Package for Social Sciences (SPSS) version 20. The data obtained were analyzed descriptively (mean, standard deviation, and percentage). While for inferential analysis, parametric statistic tests were used (t-test, One-way ANOVA, Pearson correlation and multiple regression). The study found that the mean score for organizational commitment and internal service quality were at a high level. The result also showed that organizational commitment was not found to have significant positive relationship with internal service quality. The findings of this study can assist the human resources to understand the elements that will affect the internal service quality in an organization. This study could make an important contribution to extant research in sports management and organizational behavior to improve how staff committed to their organizations.