The Relationship Between Job Satisfaction and Job Performance: A Study on Frontline Healthcare Workers

Abstract

The purpose of the current study was to see the relationship between job satisfaction and job performance in frontline healthcare workers. The cross-sectional study was carried out from January to April 2022 in Pakistan, after permission was obtained from different hospitals in Peshawar, Charsadda, Rawalpindi/Islamabad, and Multan. A purposive sample of frontline healthcare workers (N= 400) having an age range of 22 to 47 years.  Data was collected through a booklet comprised of demographic sheets, a job satisfaction scale, and a job performance scale (Self-rating and Supervisor-rating). Data were analyzed using SPSS-23. Results revealed that job satisfaction has a positive relationship with job performance. It has been found that female frontline healthcare workers exhibited higher extrinsic job satisfaction than male frontline healthcare workers. Moreover, paramedical staff exhibited higher job performance and job satisfaction than nurses and doctors. The results would reflect both theoretical and practical implications for hospital administrations in enhancing job performance and the development of programs to increase job satisfaction.