Abstract
One of the most important values to be given importance by the businesses has been the human factor. The human factor is affected by both the physical and emotional characteristics of the individuals. The businesses inspect the human factor carefully because whether individuals are affected positively or negatively will also affect the businesses positively or negatively. In this study, the rates of emotional labor of the flight attendants as employees of airlines were analyzed according to gender differences. The analysis shows that there is not a significant relationship between the gender and the emotional labor. Nevertheless, it is observed that females have higher level of emotional labor compared to males.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
