Abstract
This paper reports the findings from a case study of a private sector, which provides a high quality service to customers’ factors affecting Interaction quality. In this study, the sample of 65 companies has been drawn randomly from Amman, Zarka and Irbid in the electronic industry in Jordan. The companies were identified using the Jordanian Standard To test the hypothesis, the ANOVA analysis was applied. The “Scheff Test” is applied for a priori comparison. Result of the test showed that those who worked in Company Size (number of employees) 50 to Fewer than 100 feel more than who worked 100 and more, in variables 1,2, and 3. Those who worked in Education feel more than who worked in Medical, in variable 4 and those who worked in Industry feel more than in Education in variables 8 and 15. Those who worked in Amman feel more than who worked in Zarka, in variables1, 2 and 3 and those who worked in Irbid feel more than in Zarka in variables 18, 19 and 20 and those who worked in Irbid feel more than in Amman in variables 5 and 20.
Highlights
The development of the academic field of services quality and in the private sector has been spectacular, few research areas have attracted as much attention as the research stream on service quality
The results show that bank-ownership moderates the relationship between service quality and satisfaction
A total of 300 customers of a health maintenance organization (HMO) were asked about the five dimensions of the service-quality model and about several aspects of their HMO's private brand. They found that satisfaction with service quality among subjects who were aware of the HMO's private brand was higher than that of unaware subjects when asked directly
Summary
The development of the academic field of services quality and in the private sector has been spectacular, few research areas have attracted as much attention as the research stream on service quality. Measuring service quality seems to pose difficulties for academics and practitioners because of the unique characteristics of service, researchers have attempted to conceptualize and measure service quality
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
