Abstract
ABSTRACTThis study examines individual studies conducted in the tourism-hospitality industry based on a sample in Turkey. It aims to determine the relations between emotional labour subdimensions (surface acting, deep acting, genuine emotion) and burnout subdimensions (emotional exhaustion, depersonalization, personal accomplishment) through meta-analysis. The analyses were performed on 13 individual studies. The findings suggest no significant relation between surface acting/genuine emotion and burnout subdimensions. On the other hand, while deep acting has a weak negative relation with emotional exhaustion and depersonalization, no significant relation was identified between deep acting and personal accomplishment. The findings are discussed in terms of their theoretical and practical impact on the tourism and hospitality industry.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
