Abstract
The main underlying aim of this study is to examine the relationship between the four perspectives of the BSC evaluation approach and organizational performance. This is descriptive and analytical research. The questionnaire survey is used for collecting information. A total of 945 questionnaires were distributed among the managers of 27 commercial banks. A response rate of 56.40 percent was obtained from these banks including state-owned banks, private banks, and joint-venture banks. The empirical results show that the overall performance of the commercial banks is adequate and satisfactory in all four BSC perspectives. The results of correlation analysis have also revealed positive and significant relationships among all the four dimensions of BSC and organizational performance. Therefore, the application of the BSC evaluation approach is the most important for increasing the organizational performance of companies and businesses. Keywords: Approach, Balanced scorecard, Evaluation, Organizational performance, Perspective DOI: 10.7176/RJFA/11-18-01 Publication date: September 30 th 2020
Highlights
Intense competition always creates a hard time for the corporate world
The results show that the financial perspective of the Balanced Scorecard (BSC) approach has a positive and significant correlation with the other three BSC perspectives including learning & growth perspective, internal business perspective, and customer perspective
This study was aimed at examining the performance of Nepalese commercial banks applying four of the financial and non-financial performance evaluation criteria under the BSC approach
Summary
Intense competition always creates a hard time for the corporate world. This is a highly hard time for almost all kinds of companies all over the world and Nepalese companies are not an exception. They need to work more on the strategic management system to maximization their profitability along with long-lasting success (Rafiq, Zhang, Yuan, Naz, and Maqbool, 2020). Enhancement in performance has become a key issue for the success of business organizations These organizations need to pay attention to the efficient performance management and measurement system that refer to formal, information-based routines and procedures that managers use to maintain or alter patterns in organization activities (Simons, 2000)
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