The Relationship and Impact of Communication on Change Management

Abstract

Due to the fast pace of life, advent of new factors may affect the flow of project management processes from the first step of project initiation to final step of project closure. Examples of these factors are the advent of new technology, the emergence of new competitors, and the need for quality improvement. As a result, the implementation of change management is crucial to overcome the negative aspects of these new factors. During the time of change management implementation, a certain level of communication management must exist. So, it is imperative to find the relationship and impact of communication on change management to ensure how to effectively choose the appropriate communication strategy, level, and channels in implementing a change in project environment. This study uses the PMI 2017 body of knowledge book to ensure that the change management process includes the planning, managing, and controlling phases of communication in the change processes.