Abstract
This study focuses on the relationship of social capital, service innovation types and service innovation performance. Through the empirical research on 210 logistics enterprises, we will find that vertical relationship capital can only promote the incremental service innovation, horizontal relationship capital can only promote the breakthrough service innovation, and social relationship capital can promote both types of service innovation. Both the two types of service innovations can improve the enterprise’s service innovation performance. Finally, the research puts forward suggestions for logistics enterprises and points out the limitations and trend for future research.
Highlights
With the development of the service industry, service industry now is playing a more and more important role in China’s national economy, and gradually becomes the core strength of the economic growth in China
According to the logistics enterprise, this research puts forward the following research hypotheses: 1) vertical relationship capital of logistics enterprise has a positive effect on the incremental innovation; 2) horizontal relationship capital of logistics enterprise has a positive effect on the incremental innovation; 3) social relationship capital of logistics enterprise has a positive effect on the incremental innovation; 4) vertical relationship capital of logistics enterprise has a positive effect on the breakthrough innovation; 5) horizontal relationship capital of logistics enterprise l has a positive effect on the breakthrough innovation; 6) social relationship capital of logistics enterprise has a positive effect on the breakthrough innovation
This study was based on the empirical analysis of 213 logistics enterprises; improvements for the logistics business are suggested on empirical findings
Summary
With the development of the service industry, service industry now is playing a more and more important role in China’s national economy, and gradually becomes the core strength of the economic growth in China. The scholar Yli-Renk applied the social capital to the enterprise’s research, and points out that the enterprise social capital is the scale and quality of the social network relationship based on trust and standard, and the ability to obtain to external information and knowledge (YliRenk et al 2002) [3]. This definition is widely accepted by scholars. According to the research purpose, this study will use the research of the social capital of Chen Jin
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